Returns & Exchanges
At Catch Pro Australia, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn garments with original tags attached. If your purchase isn't the perfect fit, our streamlined exchange and refund process ensures you can shop with total confidence.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your items in their original packaging, ensuring all labels and tags are intact to meet our resale quality standards.
Ship to Catch Pro
Affix the provided prepaid shipping label to your package and drop it off at any Australia Post location or designated courier point.
Receive Your Refund
Once our team inspects your return, we will process your refund or dispatch your new exchange size within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing